How to Quickly Launch Cloud PBX Services and Enable Remote Working for Your Customers?

How to Quickly Launch Cloud PBX Services and Enable Remote Working for Your Customers?

When businesses adapting to working from home, one of the main concerns is how to handle office telecoms to keep their phone systems and business operation as usual. In response, many organizations have opted for cloud PBX services so that they quickly have a business phone system up and running without having to maintain any on-site equipment.

The past month has seen a global surge in demand for cloud PBX services, which posed both opportunities and challenges for telecom resellers and service providers. There must be a lot of customers turning to you for a quick implementation of cloud-based phone systems. What if it is not part of your portfolio? We have an easy-to-start solution for you to fill the gap.

A Complete Solution to Jump Start Hosted PBX Business

Designed with a multi-instance infrastructure, Yeastar Cloud PBX Platform incorporates Yeastar Management Plane (YMP) and easy-to-deploy dedicated Cloud PBX instances for service providers to deliver hosted voice services and unified communications solutions. If you prefer to craft and launch your own cloud PBX service instead of reselling it from third-party providers, YMP works fine for you with fast time-to-market and reduced management complexity.

YMP Architechture

•  Create Cloud PBX instances and get your customers set up in minutes. It only takes minutes or even seconds to create a Cloud PBX instance on YMP, with the customized number of extensions and concurrent calls. The cloud-based phone system will be live immediately, and your customer can access and manage it right through the web, such as setting up custom prompts, implementing their own auto attendants, changing call routes, etc. With YMP, you can stay responsive to a wide range of customer needs with quick service deployment, which is especially important in such unprecedented moments.

•  Scale system capacity in response to fluctuating customer needs with just a few clicks. YMP provides on-demand scalability required by today’s dynamic business environment. You can free your customers from concerns on system capacity, as the number of users and concurrent calls of Cloud PBX instances created on YMP can be resized as needed, helping your craft flexible, future-proof solutions and pay-as-you-grow pricing for every type of business opportunity, whether there are a handful of customers or thousands.

What Yeastar Cloud PBX Has to Offer

Encompassing unified communications capabilities with advanced flexibility and reliability, Yeastar Cloud PBX is fully capable of addressing business communications needs and delivering extra values in respect of enhancing productivity.

  • Enabling employees to make and receive business calls on their extensions from home as if they were in the office. With the free Linkus Softphone installed on employees’ Android & iOS mobile phones and/or Windows & macOS desktops, turning personal devices into office extensions, employees will not only miss no calls from colleagues and customers but also have advanced call handling features at hand to improve efficiency.
  • Out-of-the-box solution with all-inclusive enterprise-grade business communication and UC features without license fees. Separate license fees for different features might reduce the agility in responding to ever-changing business needs. For Yeastar Cloud PBX, there are no extra charges or hidden fees for most features including IVR, conference, voicemail, chat, CRM integration, etc. Even in the free trial, you and your customers have access to the full feature set and complete freedom to test them out.
  • Simplifying the setup and management with plug-and-play interoperability. Yeastar Cloud PBX is interoperable with worldwide SIP trunks with pre-configured templates to simplify configuration. Connectivity with PSTN, E1/T1/PRI, ISDN BRI, and GSM/3G/4G are also supported via our VoIP Gateways. As for the SIP endpoints, you can provide a bunch of mainstream IP phones compatible with Yeastar Cloud PBX to your customers, and some Yealink, Fanvil, and Snom phone models can also be auto-provisioned in bulk.
  • Unifying your customers’ headquarters, branches, remote offices, and teleworkers within a single phone system. Yeastar Cloud PBX allows your customers who operate in multiple locations to connect geographically dispersed employees together and provide them the same features to communicate as if on the same floor. All location-to-location call is free, and it is rapid and seamless to transfer calls among locations. As remote working becoming the new norm, a multi-site friendly business phone system.

Flexible and Favorable Deployment Option & Pricing Model

It seems that many believe that introducing a new service into their portfolio is no small feat. It’s time to shift your mindset. With YMP, becoming a cloud PBX provider doesn’t have to be expensive, nor should it take a long time.

  • Get started without preparing the server (turnkey solution): specially designed for those who are just about to dip a toe into cloud PBX service or do not want to commit that much time and financial resources at the beginning, YMP turnkey solution is an OpEx model without substantial upfront investment in infrastructure and the setup time, allowing you to sell the service right away.
  • Bring your own infrastructure to hos YMP (BYOI solution): with this BYOI solution, YMP is based on your own server and you stay in complete control of the platform and hosting environment. You can either deploy YMP on public cloud service platforms such as AWS, Alibaba Cloud, and Google Cloud, or host it on your own data center (tier 3 or above) using VMware, KVW, or Hyper-V.
  • For either deployment plan, whether to charge your customers per-seat or on a concurrent call basis is totally up to you. You can create a subscription plan that works for you and your customers to achieve a higher return on investments and create a customized revenue stream.
  • We also provide co-branding option available to both solutions, with which you can customize cloud PBX instances in terms of the product name, logo, favicon, and welcome email template, so that you have more choices and flexibility on the go-to-market strategy, promoting your own brand while still leveraging the name and credibility of Yeastar.

Hit the Ground Up: Schedule a Free YMP Demo

As technology advances, legacy phone systems can no longer keep up with the requirements of modern businesses. VARs, MSPs, and IT solution providers can reach broader markets and expand their customer base with Cloud PBX service because of its advantages in functionality, scalability, and affordability.

YMP could be your start to building a roaring trade. Schedule a free demo here to have a closer look at it. Your account manager will walk you through the whole system and help you work out the ROI.

Related: Why Choose Yeastar Cloud PBX over Other Hosted Phone Systems

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.