More and Better! Yeastar P-Series PBX System Adds CTI, Group Voicemail, Teams Integration, etc

More and Better! Yeastar P-Series PBX System Adds CTI, Group Voicemail, Teams Integration, etc

We’re excited to announce that a new firmware version for P-Series PBX System (v37.3.0.16) has been released today.

To make P-Series PBX a better and stronger system, a number of new features have been added, including Computer Telephony Integration (CTI), Group Voicemail, Microsoft Teams integration, Distinctive Ringtone, Scheduled Paging & Intercom, Concurrent Registration for IP Phones, and more.

Computer Telephony Integration (CTI)

With Linkus Web & Desktop Clients, P-Series users can now easily click to dial from desktops while still using their IP phones or analog phones, so long as there are is a computer and the internet connections. In a click, you can call any phone number appearing on your computer screen from your desk phone, and don’t have to spend time saving contact information or manually enter numbers on your physical desk phone.

It only takes simple clicks of the mouse to transfer, hold, retrieve calls and make other operations on the computer user interface, eliminating the need for typing phone numbers or remembering multiple feature codes. This can greatly enhance call experience and work efficiency.

Requirement of Linkus Desktop Client to enable CTI:

  • Linkus Windows version: 2.7.7 or later.
  • Linkus macOS version: 2.7.7 or later.

Group Voicemail

Group Voicemail provides a simple and efficient way for P-Series users to handle voicemail messages. With voicemails sent to a group of people, anyone available at that moment can read and deal with them right away, and this message will show as read for other team members.

Besides, Group Voicemail can also be used to broadcast notifications. Simply record your message and send it out to multiple recipients at the same time, and everyone can receive and read it independently.

Both shared and broadcast voicemails can be sent to any Ring Group, Queue, or custom group. Better yet, you can read these messages via multiple endpoints, including Linkus Web Client, Linkus Mobile Client, Linkus Desktop Client, and your desk phone.

Microsoft Teams Integration

P-Series PBX System can now fully integrate with Microsoft Teams. The integration turns Teams users into regular extensions on P-Series PBX System so that they can make and receive internal and external calls directly on the Teams app while enjoying a variety of advanced calling features.

Voice-enable Teams users with P-Series PBX System to:

  • place and receive calls from anywhere on any device via the Teams App
  • keep the existing phone numbers and any SIP endpoints on Teams
  • set up customized IVR scripts to suit specific business needs
  • support advanced call management to forward, transfer, hold, and mute calls
  • access more calling features such as call recording, ring group, voicemail to email, etc.
  • consolidate business communications and collaboration on a single platform
  • simplify configuration and administration with the easy setup process

Distinctive Ringtone

Distinctive Ringtone allows users to distinguish incoming calls by ringtones and notice their intention. You can now set up different ringtones according to your preference, and then identify whether the incoming call is from a certain inbound route, IVR, ring group, queue, or is an internal call.

Distinctive Caller ID Name

Distinctive Caller ID Name is a string displayed on extension users’ phones, which allows users to know where the incoming call is routed and who is calling. You can choose to display Call Feature Name, DID/DDI Name or both.

Paging and Intercom

P-Series users can create a Paging/Intercom group, and place a call to the group members at any time. The Paging feature allows you to make a one-way announcement and the paged phones will automatically answer it in the speaker-phone mode while the Intercom feature allows for hands-free and two-way communication with colleagues. Scheduled Paging and Intercom are also supported.

Concurrent Registrations for IP Phones

Registering one extension number to multiple IP phones allows the users to handle calls on different devices. In addition to Linkus Web, Mobile, and Desktop Clients, P-Series PBX System now supports registering up to 3 IP phones to a single extension number concurrently.

All Busy Mode for Endpoints

Extension users on P-Series PBX System can configure All Busy Mode for Endpoints according to their own needs. With this feature enabled, when one endpoint of an extension is busy, such as dialing, ringing or talking, other endpoints also cannot receive new incoming calls. In this case, this new incoming call will be automatically forwarded to the destination set for the “Busy” status.

Asterisk Manager Interface (AMI)

The Asterisk Manager Interface (AMI) is a system monitoring and management interface provided by Asterisk. It allows live monitoring of events that occur in the system, as well as enabling you to request that Asterisk performs some action. This feature allows you to connect an AMI client to Yeastar P-Series PBX System.

Other New Features

Reset Password: super administrator and extension users can reset the web login password if they forget the password.

Import & Export: we’ve added support for importing and exporting data of Speed Dial Number, Emergency Number, Trunk DID/DDI Number, Static Defense Rule, etc.

Emergency Notification Contact: you can designate an employee to be responsible for any possible emergency across your company. The contact will be able to notice and respond to what’s happening once he/she receives the notification.

Web Call Window Customization: now you can drag the web call window anywhere and customize its size.

Enhanced Security:

  • Added support for restricting users from placing international calls to specific countries or regions.
  • Added support for restricting specific countries or regions from accessing the PBX.
  • Added support for restricting users from making international calls.

You can check for this new firmware version in your P-Series PBX System management portal.

New call-to-action

Explore More Blogs

Experience Yeastar Cloud PBX Premium yourself for 30 days  

Try first and

decide with certainty

30 Day Free Trial

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.