Cloud Phone System For Modern Businesses

Power Your Communication with Apps in S-Series VoIP PBX

Power Your Communication with Apps in S-Series VoIP PBX

One of the major difference between Yeastar MyPBX U-Series and the new S-Series VoIP PBX is the App Center. We built the App Center independent from the main framework of the system, to make the installation and management of Apps easy and flexible. In most cases, when you need a new App or an upgrade of the App, you can just operate on the App Center without worrying about the firmware version.

The S-Series VoIP PBX App Center gives users easy access to a wealth of powerful value-added features and capacity, including Linkus softphone, hotel app, billing, VPN server, call center integration app, etc. As an integral part of the S-Series Web interface, the App Center allows you to install, upgrade, and manage Apps designed for S-Series VoIP PBX.

In this article, we will give a brief introduction of each App. Up until May 10th, 2019, The S-Series VoIP PBX App Center now has 10 Apps.

As of Firmware 30.4.0.6, we have updated 3 Apps in the S-Series.

Hotel App – Easy Hotel Management

Hotel App empowers users to intuitively manage the booking and check-in and check-out of customers, check status of each room, offer mini-bar service, and run personalized billing reports, and more daily operational tasks in hotels and other hospitality environments.hotel-app center

Hotel App

char utile h+ Integration App – Hotel PMS Integration

char utile will act as a middleware between Yeastar S-Series VoIP PBX and the client’s property management system (PMS). This helps deliver a robust Hotel PMS integration solution for hotels to streamline hotel operation.

Supported 3rd party PMS Integration can be checked here.char utile h+ Integration-App center

char utile h+ Integration App

QueueMetrics Integration App – Call Center Integration

QueueMetrics Integration App provides the interface to connect your S-Series IP PBX and QueueMetrics. QueueMetrics is a call center suite for Asterisk telephony system. The integration helps you to easily build your own cloud or on-premise call center and generate the report of the queue daily, weekly and monthly.

Learn how to integrate QueueMetrics Call Center with S-Series VoIP PBX here.QueueMetrics Live Integration-App center

QueMetrics Call Center

As of Firmware 30.3.0.10, we have updated 1 App in the S-Series.

Billing App – Flexible Call Billing Solution

Use the Billing App to allocate call credit and top up extensions, and conduct call analysis. Both prepaid and postpaid payments are supported. Call Rate can be set according to extensions, time periods, call duration, prefix number and number length. Real-time top-up history and statistics are all recorded.Billing-App center

Billing App

As of Firmware 30.2.0.27, we have updated 1 free App in the S-Series.

Linkus App – Unified Communications Anywhere Anytime

Linkus Unified Communications App is a desktop/mobile softphone to coordinated with Yeastar S-Series VoIP PBX and Cloud PBX. Available using Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communication easy across multiple devices. It turns your mobile phone or computer desktop into fully-featured office extension and links you and your colleagues and customers anywhere anytime.

Related: Linkus Desktop Client | Linkus Mobile Client | Linkus Cloud ServiceLinkus Server Setting

Linkus Server Settings

As of Firmware 30.2.0.8, we have updated 1 free App in the S-Series.

PN Server – Secure Interconnection

VPN Server application provides an easy VPN solution that turns your S-Series PBX into a VPN server. You can set up multiple VPN clients to access the Yeastar S-Series VPN server safely and securely.app-vpn

VPN Server Settings On S-Series VoIP PBX

As of Firmware 30.1.0.7, we have included 4 free Apps in the S-Series.

LDAP Server – Easy Phonebook Management

LDAP Server in S-Series provides centralized phone book management, which makes phone book management easy and intuitive. You can set up S-Series VoIP PBX as a server. Once the LDAP is set up, you can search the LDAP directory and look up contacts on your IP phone.yeastar ldap server

LDAP Server Configuration

Auto Provisioning – Bulk IP Phone Auto-Configuration

Yeastar Auto-Provisioning allows users to avoid stress and reduce the time of configuring supported and certified endpoints. It automatically registers phones to the PBX and allows you to configure them within the web interface of the S-Series or Yeastar Cloud PBX to change things like passwords and extensions, and any associated user or group settings.

Check supported phone brands and models here.pbx phone provisioning

Auto Provisioning App

Conference Panel

Conference Panel is a visual control panel for your conference calls. You can batch invite people with the dial-out feature in the panel or use your telephone. You can also save all the attendees’ contact information to the “Contact Group” so you can reuse it next time.conference panel

Conference Panel

PBX Center

The PBX Center separately manages all the functionalities under S-Series VoIP PBX, CDR Recording, and PBX Monitor. It delivers a quick update of these functionalities.PBX Center - PBX Monitor

PBX Center – PBX Monitor

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.