Last week, we launched the new firmware version for S-Series VoIP PBX (v30.13.0.15), K2 IP-PBX (v80.13.0.15) and Yeastar Cloud PBX (v81.13.0.15) which introduces the Zoho Integration App with the following features: Click to Call: click on any phone number to make a call directly from Zoho Call Pop-up: customer profiles are pushed to the screen when Zoho […]
As technology continues to free the modern workforce from the traditional desk and office, work is less about the place and more about access, and it becomes increasingly common to work remotely. According to Gartner, 84% of organizations have been employing a remote workforce. Today’s businesses are confronted with the challenge of keeping everyone synchronized with efficient communications […]
Most CEOs often focus on increasing revenue and reducing costs to maximize profitability. Technology can be a means to that end if a company invests in the right tools. VoIP (Voice Over Internet Protocol) is an upgraded technology with a rapidly rising stock to increase business output. It’s no surprise as – Business Is All About Sales […]
The holiday season is in full swing. And retail businesses must keep a laser focus so as to embrace the busiest period of the year. In a recent study by National Retail Federation in 2019, the holiday season accounts for 20% of annual sales for retailers, and it is often responsible for up to 30% of some […]
The digital age has led to more than the development of technological advancements. It redefined the way that business processes are done, how employees connect and collaborate, and how businesses interact with customers. From remote to mobile interactions, communications is not only preferred but also vital to the success of business strategies and operations. While new […]
Described as “Trillion Dollar Opportunity”, Online to Offline (O2O) is fast emerging as one of the most significant trends in China retailing as well as drawing significant interests around the world. Meituan-Dianping is China’s No.1 marketplace for services and O2O platform, which connects consumers with local businesses for food takeout, hotel bookings, and movie tickets, among […]
Whether roaming your facility, the country, or the globe, today’s business waits for no-one: mobile communications drive new efficiency and keep your team connected. In seeking the productivity promised by an “always-connected, always-collaborating” and increasingly mobile workforce, organizations today are turning to the capabilities of Unified Communications and Collaboration (UC&C) offers. As a result, mobility […]
As the switch-off of ISDN and PSTN, the migration to an IP-based business phone system has become an inevitable trend. Companies are then confronted with the choice between on-premise or cloud-based deployment. Well, the debate has been around for years. Despite all the marketing hype, there is no ultimately better option between them. There are fundamental […]
As you consider replacing your current phone system, have you assessed the real costs of your new communication offerings? It might be an absolute “Yes” at first sight as your suppliers always offer you a clear quote. But take a moment to rethink about it. Is it the real costs that will cover the expense […]
It’s time. You know that the legacy phone system is becoming obsolete and switching to VoIP is the best move: There’s little shortage of benefits, and it makes sense from both administrative and business standpoint. That said, how do you persuade your boss to make the jump? Upgrading a phone system is no small feat. And sometimes, your boss simply […]
Have you ever reconsidered your company phone system? Chances are that you have noticed a few inherent shortcomings if you are still using a legacy phone system. Maybe the equipment is old and worn, or you have to invest more in the maintenance, or the limited functionality fails to satisfy the increasing business needs. As […]
“Companies that excel at the customer experience drive revenues 4% to 8% higher than those of their market,” according to Bain. Attracting and retaining customers is always the key to business success. Customers all expect to get quick and personalized services catering to their needs. For small businesses which may not have that much staff as […]
