Most CEOs often focus on increasing revenue and reducing costs to maximize profitability. Technology can be a means to that end if a company invests in the right tools.
VoIP (Voice Over Internet Protocol)ย is an upgraded technology with a rapidly rising stock to increase business output. Itโs no surprise as โย Business Is All About Sales and Sales Is All About Communicationย โ The state-of-the-art VoIP phone services, with its adding power to streamline and unify customer communications, can equip your sales reps with the resources they need to beat out the competition.
A modern VoIP business phone system not only helps businesses save money but also aids them in increasing sales and growing their volume of customers. Here we list 9 ways VoIP could defect their analog counterparts and proliferate your business prospects and sales.
1. Unlock New Sales Opportunities
Asย internet-based shopping and consulting continue to outpace the growth in the brick-and-mortar sales sector,ย technology that facilitates it become equally crucial.
Studies show thatย 88% of visitorsย are more likely to contact a business if itย offersย a โclick-to-callโ widget onย theย website.And more calls means more opportunities.
VoIP is the essentialย technology for the widget to take on a role. A key VoIP phone system could offer advanced API or WebRTC Click-to-call feature to enable free visitor-calling from your website. All youย need is toย make a simple integration, then your sales reps will have a greater chance to upsell consumers on the phone. With more visitors turning into potential leads, your sales and revenue are sure to skyrocket.
2. Multiply Sales with Existing Customers
The best businesses understand that their sales and customer insightย are inexorably linked; that is, the success of one is contingent on the other. As such, anything a company can do to unite their salesย and customer dataย will likely result in a boost in revenueย and overall effectiveness. Thatโs why so many businesses are seekingย aย CRM-compatible VoIPย phone system.
VoIP integrates customer conversation records, purchase history, and all other key statistics from CRM, and enables call pop-ups to unfold the data in real-time. That means your sales reps will have firsthand customer insight when they are talking to a customer and can utilize thatย information to dig out what interests a customer most. This way, the chance to cross-sell different products or services will proliferate and customer relationshipsย will also be enhanced to multiply sales.
Besides, a top-of-line VoIP phone system could also automateย call loggingย orย call recordingย to provide useful toolsย for sales reps to keep track of every conversation.
Related:ย 5 Key Advantages to VoIP-CRM Integration
3. Shorten Service Interaction with Increased Satisfaction
Customers hate contacting service departments as it takes too long. Answeringย questions such asย service requirements could repeat several times beforeย they get transferred to the rightย departmentย โ if you do not have a โsmartโย phone system.
VoIP technology solves the issue perfectly. It manages all aspects of call handling to make sure that every caller is always attended by a โliveโย operator. With the advancedย IVRย andย Call Routingย feature offered by a VoIP phone system, businesses will be able to gather customer input and route calls to a desired recipient/destination in a 24/7 automatic manner. Long away are the days when customers being put on hold and getting no answer!
It can be said that a sophisticated VoIP phone system, with its upgraded call handling capability, would only bring joy to customer service interactions and further contribute to sales.
4. Boost Call Efficiency for Outbound Sales
Business sales is a numbers game: the more people you call, the better the odds of acquiring leads that will convert into customers.ย As such, you will need advanced tools to help your sales agents connect calls easier and faster, with no chance for misdial. A top-notch VoIP business system can contribute to that.
Instead of manually entering phone numbers, some advanced VoIP phone systems like Yeastar offer click-to-call and hotkey-dialing functionality to automate tedious dialing. Withย Yeastar PBX system, simply by a few clicks of the mouse, you will then able to call any phone numbersย appear on your computer screen, no matter the number is stored in a website, document or any software-based CRM, greatly increasing the call efficiency for business outbound sales.
Related:ย Yeastar Linkus UC Softphone Add Click-to-call and Select&Dial with Hotkey
5. Evaluate Sales Performance with Easy Reporting and Quality Assurance
Performance reporting is key to a successful sales team. Fortunately, VoIP phone systemsย provide sufficient call logs for analysisย on call times, missed call rates and other KPIs that inform both individual and team sales performance.
Additionally, sales managers can use dedicated call recording or real-timeย call monitoringย feature to coach struggling sales newbie on how to interact with customers on a call, which in turns helps the whole sales team to identify the elements they have nailed and figure out what they could have done differently for a better outcome.
6. Reduce Missed Opportunities
What happens when a sales agent misses a call because theyโre away from their desk? Do you know how manyย opportunities you may be missing because of the calls that never reach you? Chances are you may have little awarenessย on how the missed callsย could impact your business.
Here is a hint:
Research shows that the UK alone, businesses lose over ยฃ30 billion each year due to missed calls.
That said, missed callsย couldย equal lost sales.ย Fortunately, VoIP fills the gapย by allowing you to make or receive extension callsย at any time, from anywhere, and on any device.ย Your sales repsย can be on the road or simply away from the office but customers can still reach them. Additionally, when your sales reps are not available for a call, VoIP could also help to reroute/forward the call automatically to someone available at the moment, greatly reducing the chance of missed calls and opportunities.
Related:ย ย A Day in the Life of an Agile Worker with Yeastar Linkus UC Softphone
7. Expand Market with Local Presence
A well-known area code can lend an air of familiarity to your business, allowing you to expand market virtually without huge overseas investment. In this way, VoIP brings a whole new meaning to the term local business.
Compared with traditional landline systems that are tied with local phone numbers, VoIP systemsย allow you to own multiple virtual numbers with any area code you want. This lowers the barrier of entry for intercity, interstate or inter-country expansion. And best ofย all, your customers will never know where youโre calling from and you will always enjoy the advantagesย by giving the impression of being aย neighboring business.
8. Appear Professional and Bigger than You Are
Businesses usually get more customers in the arsenal when they seem like a big brand. VoIP holds the power of IVR, auto-attendant, andย custom voice promptย features, which help to automate customer services and reinforce your brand identity at the very touchpoint on phone calls, be it IVR, music on hold, or voice prompts. These will help to make your brand looks big. And consequently, customers will be more willing to come back to you.
For example, would you prefer to doย business with a professional-sounding consulting company or David Smith working out of his garage? Exactly, so would your customers. VoIP features can help you compete with larger organizations and competitors.
9. Consolidate Inner Team Collaboration
Whileย VoIPย certainly allows employees to call clients and vendors, it alsoย improvesย team communication and collaborationย for better business outcomes.
Instead ofย limiting team communications to one-to-one phone calls, it enables unified communications that allow employees to collaborate in multiple ways. Some advanced VoIP system would even combine enterprise-grade telephony with conferencing, messaging, presence and file-sharing technologies in one single platform, which by no means offer greater agility for teamwork and facilitate real-time team communications.
Related:ย Why Unified Communications Solutions: Top 6 Reasons
Theย Final Words
As a CEO or business decision-maker, you might not ever think of a VoIP phone solution that could be an effective tool to facilitate business sales and improve business efficiency, but you should. Companies constantly find new opportunities with VoIP. Is it your turn next?
Contact usย today and let us help you find out how VoIP can help your business! Or take some time to exploreย our blogsย and you might find a new world on how a modern VoIP phone system could change the way business operates for better outcomes!
Learn more about Uponย here!
