Cloud Phone System For Modern Businesses

What the Failed Polycom Mitel Merger Teaches Us about Flexible, Modular Hardware

What the Failed Polycom Mitel Merger Teaches Us about Flexible, Modular Hardware

With the investor tech trend of 2015 picking up momentum for 2016 and consolidations in full swing, the big telecom news of Q4 2015 was the acquisition of Polycom by Mitel, which seemed like a done deal.

Both companies have a demonstrated track record of growth and success in very similar fields: unified communications and telecommunications. On the surface the merger made plenty of sense.

The deal didn’t happen and was called off, for better or worse. There are many valid reasons for what eventually happened. Polycom rejected the Mitel deal and instead took an offer from Siris Capital that allows Polycom to remain more independent.

These were two massively successful companies who just couldn’t make it work. One of the lessons to take away from all of this is reminiscent of one of Aesop’s Fables, The Man and His Two Sweethearts, where the moral of the story was “those who seek to please everybody will please nobody.”

Part of the hope for this merger, from and end-user perspective, was that both companies could benefit from one another, particularly in the area of hosted / cloud phone systems. Mitel had already launched MiCloud, for example.

It would have been interesting to see what the marriage of two high quality hardware manufacturers might look like in conjunction with growing consumer demand for cloud based phone system solutions.

At Yeastar we are keenly aware of these market demands, and have positioned ourselves to be the flexible hardware based solution of choice for companies that are considering replacing their hosted or premise based solution with our new line of S-Series phone systems.

Our full concentration is on the heart of IP communication solutions, the PBX itself, and all of the functionality, accessibility, and features that a modern 21st century phone system demands.

These are highlighted, specifically in the context of a hosted phone system solution, and present an advantage to Yeastar dealers and customers in the following ways:

  • Flexible connectivity
  • Innovation
  • Financial benefit / lower costs
  • Manufacturer relationships
  • Tech support

Flexible Connectivity

To start with the obvious, folks without proper internet infrastructure (i.e. reliable business class up and down load speeds) can opt to outfit the Yeastar S-Series PBX, or MyPBX with an alternative to SIP Trunking by adding telephony modules to connect to FXO, BRI, GSM/CDMA/3G,  and E1/T1/PRI.

Both Yeastar dealers, and their customer’s can be confident that trouble shooting will not involve the expense and frustration of dealing with an ISP that doesn’t offer the right infrastructure to begin even entertaining the idea of customers using VoIP on their network.

Innovation

Research and Development into one specific area (phone systems and telephony gateways) gives our engineers and product designers many more cycles of development in which to create additional efficiencies, improve functionality of existing features, and continually provide updates with new features that dealers and customers of phone systems are demanding.

Financial Benefit / Lower Costs

Because of our focused concentration, our phone systems simply cost less.  Less than almost any other comparable premise based PBX.  Yeastar phone systems even cost less than hosted phone system companies that charge a per seat monthly subscription.

This frees up cash flow for telephony vendors to work on other related IT projects and by allowing them to complete a phone system deployment on time and under budget.

Objectivity in Manufacturer Relationships

We carefully pick the relationships we have with existing manufacturers of telephony products, and methodically update our phone systems to work with almost every IP phone and endpoint manufacturer in the industry including Polycom or Mitel phones.

We encourage and thoroughly test SIP trunking providers to join our interoperability program so that dealers and their customers have plenty of choice when it comes to a SIP trunking connection and a program for managing their SIP trunks.

Leading Support

Our high standards and rigorous testing policies in one focused area fosters an environment where our technical support team can easily determine solutions to problems and spend the time providing in depth answers to our community of dealers without them needing to contact distribution or deal with a technical support staff that is overwhelmed.

Our highly concentrated strategy, making the phone system as compatible and high functioning as possible for every environment, while maintaining ease of use for consumers and admins allows for the continued growth of our phone systems.

Yeastar phone systems are purpose built for today’s cost conscious cloud based demands that are flexible enough to handle any hardware merger or consolidation in the unified communication space. The name on your phone might change in the future but you can always rely on your Yeastar PBX to power it.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.