Yeastar Brings Security and Significant Savings to AI Noor International School

Yeastar Brings Security and Significant Savings to AI Noor International School

Nowadays, an increasing number of schools tend to establish a relatively perfect communication network to better develop their education network when they scale up their size. With the aim to provide quality education of a high international standard in the Kingdom of Bahrain, AI Noor International School realized that building a cost-effective, stable and secure communication network was quite significant for them. But their existing legacy phone system could hardly meet their communication demands. They had been exploring a better campus IP voice communication system for their ICT upgrade and was finally surprised to find that Yeastar S-Series VoIP PBX could greatly slash their cost, increase their availability and improve their working efficiency. So they quickly deployed it to replace the outdated one.

Background

Founded in 1993, Al Noor International School has grown from its humble origins to a now well established and highly respected educational institution in Bahrain. It has set up various divisions in two different countries with multiple locations. While during its developing process, its outdated legacy phone system could hardly satisfy its communication need among these divisions.

Objective and Challenges

AI Noor International School needed a system that was flexible, stable and multi-functional to secure inter-divisional connectivity, slash internal call cost, and maintain stability as well as 24/7 availability.

In addition, the new phone system would have the ability to create a centralized extension structure, handle various real-time calls, record the call details, integrate with management software (API) for reporting, and support complex network and VLAN architecture as well as various telecom trunks.

Solution

DVCOM is a Yeastar authorized distributor in GCC region. As its reseller, Alnoor International Trading is an innovative technology solutions provider based in Bahrain. Catering for businesses across various industries, its extensive knowledge in ICT solutions and related services allow it to provide business-critical solutions.

After comprehensively understood the communication need of AI Noor International School, Alnoor International Trading recommended Yeastar S-Series VoIP PBX solution to the school, collaborating with Yealink Phones. It was soon adopted.

  • According to the suggested solution, AI Noor International School deployed one unit Yeastar S300 VoIP PBX, two units S100 VoIP PBX and two units S50 VoIP PBX with corresponding modules and expansion boards in the 6 sites of the two countries. Each site installed different models of S-Series VoIP PBX according to their different extension needs, collaborating with Yealink phones.
  • All sites had inter-connectivity via VPN and each local and international campus had its own VPN, which greatly secured the site to site connection.

Results and Benefits

  • Slashing Cost and Improving Availability

With the centralized extension structure, every staff in different divisions could make free internal calls to each other directly and all of them could utilize various trunks of S-Series VoIP PBX to make and receive calls. In addition, with SIP Forking and Linkus Mobile Client, they would never miss a call from colleagues, students or students’ parents anywhere and anytime, which greatly improved their availability.

  • Simplifying Management and Increasing Communication Efficiency

Every campus could control and update the phone system simply through the intuitive and graphical UI and S-Series VoIP PBX supported the auto provisioning with Yealink IP Phones, which greatly saved tons of management time for every campus.

With plenty of built-in VoIP business-enhancing system features like conference, auto call recording, IVR, API features, S-Series VoIP PBX greatly helped AI Noor International School enhance communication efficiency and made the campus daily work become easy.

  • Enhancing Scalability and Securing Site to Site Connection

Yeastar S-Series VoIP PBX provided flexible telephony interfaces combination while allowing for future scalability with unique modular design, which provided more possibility for the expansion of AI Noor International School. In addition, Yeastar S-Series VoIP PBX protected the campus network from Internet hackers and viruses with built-in VPN Server and firewall to ensure the security of the inter-connectivity from site to site.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

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