Yeastar PBX New Firmware Adds Contacts, Zoho Integration, and SNMP

Yeastar PBX New Firmware Adds Contacts, Zoho Integration, and SNMP

We’re excited to announce that a new firmware version for S-Series VoIP PBX (v30.13.0.15), K2 IP-PBX (v80.13.0.15) and Yeastar Cloud PBX (v81.13.0.15) has been released today.

On the chase for better usability and customer experience, this firmware update adds three brand-new features – Contacts, SNMP and Zoho Integration App – enabling users to easily create PBX-native Contacts management system, monitor their PBX more efficiently with automated statistic tracking, and integrate PBX with Zoho CRM for a more unified office experience.

In addition, this update also packs important security enhancements to best protect your phone system from malicious attacks. We recommend you update the firmware as soon as possible.

New features and optimization since the last firmware release.

Contacts

Supported PBX Models: S50, S100, S300, Yeastar Cloud PBX, K2 IP-PBX

Take advantage of a native Contacts management on S-Series VoIP PBX, Cloud PBX, and K2 IP-PBX. The brand-new Contacts feature is developed as a built-in PBX functionality for users to efficiently create, manage, share, and dial business and personal contacts, within one platform and across multiple devices.

With the feature, PBX admins can create a list of Company Contacts that can be shared with certain members of the organization. And Individual extensions will also be able to create and manage Personal Contacts exclusive to themselves. So entire company can work from a single, unified contacts management system, while still maintaining the privacy of personal contacts, on an individual level.

Contacts feature for Yeastar PBX System

Besides, all Contacts added are synchronized with the Linkus Mobile Client to enable easy contact dialing. Incoming calls will also be matched based on the caller ID – so that callers are shown with their name, rather than a string of less familiar phone number.

Feature Details & Configuration: For more details about the Contacts feature and its configuration, please refer to the feature guide here: for S-Series VoIP PBX, for Yeastar Cloud PBX, for K2 IP-PBX.

Download

Download
the latest Linkus Mobile Client to work with the brand-new Contacts feature.

Zoho Integration App Official Release

Supported PBX Models: S50, S100, S300, Yeastar Cloud PBX

Integrate Yeastar PBX System with Zoho CRM and more officially in minutes, without the need of a developer at hand!

No license required, Yeastar Zoho Integration App is a free built-in PBX functionality designed to facilitate a quick integration between Yeastar PBX System, Zoho CRM, and more Zoho SaaS applications. It boasts rich advanced features to enable a seamless UC experience:

  • Click to Call: A single click in Zoho is all it takes to dial a customer or prospects, saving time and avoiding misdial for your sales reps.
  • Call Pop-up: Deal size, Organization info, Name and Location – Your CRM data pushed to your screen for every incoming call from your Zoho contacts.
  • Call Journal: Sync your PBX call logs to your Zoho CRM automatically, so you’ll never lose track of previous conversations.
  • Easy 2-way Integration: Complete Yeastar-Zoho integration by following an intuitive step-by-step guide. There is no need for any complex API or separate function settings.
  • One-for-all Integration: Besides the Zoho CRM, Yeastar Zoho Integration App also supports integration with Zoho One, Zoho Mail, Zoho Recruit and Zoho Desk* – all you need is one simple integration process to integrate all these applications. (*integration support for Zoho Desk is dependent on Zoho and will come soon.)

Feature Details & Configuration: for more details about the Yeastar Zoho Integration App and its configuration, please refer to the feature guide here: for S-Series VoIP PBX, for Yeastar Cloud PBX, or watch the video below.

Yeastar Video

Configuration Video
Yeastar Zoho Integration App: how to Integrate Zoho CRM with Yeastar PBX System

SNMP

Supported PBX Models: S100, S300, K2 IP-PBX

SNMP (Simple Network Management Protocol) is a standardized protocol for network management. It provides a simple set of operations that allow network administrators to manage various devices by a central computer, regardless of the differences in devices type, vendors, and physical network.

By supporting SNMP, network administrator will be able to query PBX information and performance statistics anywhere and monitor PBX devices in real-time.

Yeastar Video

Tech Talk
How to Configure SNMP on Yeastar S-Series VoIP PBX

Other Optimization

  • Added support for displaying original incoming caller ID on the mobile phone when the call is forwarded through a SIP trunk. (for S-Series&K2 only)
  • Optimized Inbound Route: Added support for adding multiple DID patterns.
  • Added support for compatibility with Yealink Call Recording feature.
  • Added support for recording the timestamp of system logs and the DTMF logs.

Besides what has being mentioned above, there is also a bucket load of bug fixes on SIP Trunk, Call Monitor, Call Permission, Call Recording, CDR, API, etc.

How to Upgrade

  • S-Series VoIP PBX: Please check for the new upgrade in your S-Series VoIP PBX web interface.
  • Yeastar Cloud PBX: Please check for the new version in the PBX web interface or contact your service provider to upgrade the system.
  • K2 IP-PBX: Please download the new firmware here.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.