Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. This feature syncs the notes and comments you make during calls with your CRM or Helpdesk so that everyone on your team can see them. If the conversation can’t be solved on the first call, you can give the most […]
Linkus Mobile connects Yeastar Cloud PBX System with iOS and Android mobile phones. It boosts productivity by providing a consistent in-office experience and robust collaboration tools. When you’re gone from the office, never miss a call. VoIP phone calls made through the office PBX might also help you save money on your mobile phone bill. […]
Calls can be routed to different locations at different times and business hours can be set up. Distinct Time Condition settings can be used for different inbound routes, allowing you to decide which phone line is available at different times. By dialling the feature code on the extension keypad, you can change the business hours.
The blocklist feature works similarly to call blocking apps on your phone, but there are some differences. Our PBX’s Call Blocklist is used to block incoming and/or outgoing calls. If you add a phone number from an incoming call to the blocklist, you will no longer receive calls from that number. And the caller will […]
We offer advanced call centre reports that give you a complete picture of agent-specific operational data, call parameters, and queue information in one place. You may also perform targeted analysis using a specific timeline, agent, or queue, share reports with your team in graphical, downloadable formats, and schedule reports to run on a regular basis
You can create custom schedules that accommodate each department’s unique hours and call handling needs based on operating business hours. In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and […]
Time Conditions can be created and calls can be routed to different destinations at different time. Different inbound routes can use different Time Condition settings, so that you can control which phone line is available at different time periods. You can switch into different Time Conditions simply dialing the feature code on extension keypad.
call recording feature is activated every time your team picks up the phone. Understand the full story with clear, complete audio recordings, and customize your inbound and outbound call recording settings at any time.
Allow an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated. It can be forwarded on different conditions such as “When Busy”, “No Answer”, or “Always”.
Call transfer is a process by which a call can be transferred from one person to another, regardless of phone number or physical location. All that needs to happen is for the first caller to enter the second party’s extension, and then they are connected. Of course, if your company wants a bit more control […]
IVR helps clients who dial in using speech recognition or pad-dialing. IVR system reduces wait times, customer dissatisfaction, and employee workload. IVR can route calls to human agents in various departments, complete simple tasks, and collect data. IVR responds to inputs by providing voice responses or connecting to a “live” operator. IVR increases organisational flexibility, […]
It allows contact center managers to listen to live calls without the caller or call center agent knowing. It allows you to enter a live call stream and interact with both the agent and the caller. Since live call barging lets you discreetly listen to live calls without agent and customer knowledge, it is helpful […]
