7 Ways to Use Linkus UC Clients During Your Workday

For tens of thousands of people every day, Yeastar Linkus UC Clients is the center of “in the moment” communications. From the moment they sign on, to the last phone call, video meeting, and message of the day, users get almost all connections in one spot. Designed for Yeastar business phone systems, Linkus UC Clients provide a […]

Yeastar Connects 900+ Remote Faculty for Peruvian University

Background Alas Peruanas University S.A. (UAP) is the Peruvian Institution with the largest academic offer in Peru, providing access to quality higher education for all Peruvians and educating students to become professionals with an entrepreneurial vision. Currently, UAP has 33 teaching sites, with its main campus in Lima province and 19 branch campuses nationwide. With such […]

How Yeastar Call Center Solution Works to Delight Your Customers

In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive sales journey, build relationship, and generate satisfaction. And nearly every 9 in 10 businesses have telephone hotlines […]

Electrical Equipment Distributor Ensures Smart Connectivity Among All Its Branches with Yeastar

Imagine what will happen if a large business group doesn’t have a sound communications system: delayed response to clients’ needs which leads to poor customer experience, dragging conversation between team workers which results in low working efficiency, lacking advanced features to support the current communications needs which slows down the whole business running process… To […]

Healthcare Center Upgrades to IP-based Phone System with Yeastar

It always takes time to determine one’s mind to make a change. While the truth is, once you’ve decided, you may have a chance to open the gate leading to a new world and as a result to experience things you have never had before – as long as you make the right one! For […]

Call Center Reporting: Improve Productivity with Data

What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of agent teams. How many calls does each agent make and receive? How long do they […]

Italian Resort Provides Better Communication Experience for Guests and Staff with Yeastar

For Sant’Angelo Luxury Resort with five offices distributed at different places and all rooms located in archaic caves, it’s not easy to keep them connected in one telephony system and manage them as a whole. To ensure a high level of guest experience with seamless communication and systematic hotel management, Sant’Angelo Resort chose Yeastar hospitality […]

Equip Your Business for the Second Wave of COVID-19

2020 has been one of the most challenging times for modern businesses. Now, Europe is in the midst of the second wave of COVID-19. England, France, Germany, Belgium, Greece, and Ireland have all entered full lockdown mode. The time to act is now. In this blog, we have outlined some practical ways businesses equip their […]

Call Center Wallboard: The Do’s and Don’ts

A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the performance of agents as a whole. Call center wallboard can precisely fit in this picture. […]

2020 Checklist Before Upgrading Your Hotel Phone System

Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack of functionality needed to stay competitive today. And that is especially true in the hotel […]

ISDN Switch Off – What the Future Holds for Your Business

When Is the ISDN Switch off? The ISDN switch-off is happening all around the globe. The era of ISDN in the Australian telecommunications industry has come to an end. Deutsche Telekom AG is on its way to shut down all landline connections, and the whole process was finished by the end of 2019. BT ISDN […]