Yeastar Year in Review – Recap Our Highlights of 2019

Yeastar Year in Review – Recap Our Highlights of 2019

The last few days of 2019 are at hand and this is another stellar year for Yeastar. A big thank you to all of our partners and customers for your support throughout the year. Here we recap some highlights of the past 12 months and look forward to what’s next.

ICYMI: Major Product Upgrades

  • We introduced Zoho Integration App (beta) to S-Series VoIP PBX to quickly integrate your PBX system with Zoho CRM in minutes, without the hassle of API settings. Watch the intro video here.
  • For better user experience, two new features, Linkus Click to Call and Linkus Select & Dial with Hotkey, were added to Linkus Desktop Client so that Linkus users can click or select to dial any phone numbers appear on their computer screen via Linkus, without having to copy, paste, and enter phone numbers manually. Learn more.
  • The Auto Provisioning feature added support for more IP phone models from Yealink, Fanvil, Snom, Polycom, and Htek, granting greater convenience to Yeastar PBX admins in terms of configuration and management. 
  • In response to the needs of our partners and customers, we introduced the co-branding option to our cloud PBX partners, granting more choices and flexibility on their go-to-market strategy. Learn more.

5 Tradeshows and 23 On-site Events

In 2019, we went to multiple trade shows and exhibitions, including ITExpo East 2019, Merlion Summit 2019, Channel Live 2019, Gitex Technology Week 2019, and MyBroadband Conference & Expo, to showcase our unified communications solution and connect with channel partners and industry players. Looking forward, we are to exhibit at Channel Partners 2020 in March next year. Get the tickets now.

2019 Tradeshows

Besides, we held a series of on-site events worldwide, such as Yeastar Certification Training, kick-start courses, seminars, roadshows, and workshops, take an active part in joining partner’s events, and co-exhibit with our partners. 

65+ Weekly Updated Videos

We’ve been devoted to crafting our YouTube channel into an informational, interesting and helpful learning hub for not only Yeastar PBX system admin users but any industry players. The weekly updated videos cover product explainers, feature introductions, in-depth tech talk, quick start guides, hardware installation guides, basic configuration guides, Yeastar Academy courses, recorded webinars, and more. From the basic to the advanced, various series of videos in our YouTube Channel help subscribers gain insights into VoIP and unified communications, take a closer look at Yeastar products, and master the skills required in daily operation.

55+ Blog Posts Providing Tips and Industry Insights

We have created a lot of insightful blogs covering topics like VoIP basics, Yeastar product highlights, customer success stories, business-enhancing strategies, recommended best practices, which helps SMB get familiar with both business phone systems and Yeastar products, as well as assist our partners with sales.
Here are 5 most welcomed Yeastar blogs that resonate with our audience in 2019.

Succeed with the Extended Partnership

We strive to ensure interoperability with ITSP Partners around the globe with in-depth testing. In 2019, we are glad to extend the ITSP partnership with more SIP trunk providers, including Convergia, net2phone, United Cloud, ippi, VoIP Innovation, Wiretap, Voiceflex, LCR Telecom, SIP LCRcom, VoIP Unlimited, Skytel, ImpacTech, and Nexphone AG, ensuring the configuration of these SIP trunks on Yeastar PBX System quick and easy.

In the News & Award

  • Yeastar S-Series VoIP PBX won the 2019 Communications Solutions Product of the Year Award by TMC, a global, integrated media company. 
  • We joined the Internet Telephony Service Providers’ Association (ITSPA), a trade association and the voice of the next generation communications industry, and sponsored the ITSPA Awards 2019 & 2020, looking for deepening our footprints in the UK VoIP market. 
  • Yeastar S300 VoIP PBX won the award category “PBXs for Large Companies” of Reader’s Choice ICT Product of the Year 2019 by Funkschau, one of the most renowned specialist magazines in the ICT sector in Germany. 
  • We were listed as a leader in the telecommunications industry in the market guide developed by UC Today, a leading online publisher of news, reviews, and opinion for the unified communications industry.
  • We were shortlisted by Comms Business, the leading media brand covering the UK’s ICT Channel, for Hardware Vendor of the year 2019.
  • We were shortlisted for the Best SME Telephony System in Comms National Awards, which is the first time we entered this award.

The Revamped

  • Partner Portal: we launched the revamped Partner Portal with new UI, new features, updated marketing resources, and great profit opportunities, making it easy for Yeastar channel partners to access useful information and resources faster, improve operational efficiency, and accelerate business. Log in to the Partner Portal.
  • Resource Center: the newly revamped Resource Center is live now. Our website visitors can easily find datasheets, brochures, ebooks, videos, case studies, and webinars in one place with clearer navigation and categorization. 

What Our Customers Said about Yeastar in 2019

In working with Yeastar for several years now, we have found in them a great partner with great support and marketing ideas. Yeastar has a nice way of thinking outside the box, while still being understandable and practical. Yeastar is an easy and correct communicator and they deliver what they promise.

– Shirley Van Deudekom, Tiptel

Yeastar has become one of our leading partners and the collaboration, which has not been
limited to the distribution of Yeastar solutions in Italy but has become a real partnership, even a technical one, is bringing us continuous satisfaction and the trend of the Yeastar sales is constantly growing month after month.

– Roberto Muzzioli, SAIET Telecomunicazioni S.r.l.

Behind every successful company, there are great people. And in Yeastar I’ve found a lot of great people, in the company and in the whole worldwide network of partners and trainers that can help you every time you need it.

– Ing. Giovanni Salvo, FIORE SRL

What to Expect in 2020

Stay tuned for an exciting 2020. We are going to broaden our product portfolio and dive deeper into the unified communications trend. We have been devoted to developing disruptive technology that we are thrilled to roll out in the coming year. Just a sneak peek. A series of advanced contact center features will be unveiled to help our partners bolster their offerings, craft competitive solutions, and realize more sales opportunities.

We look forward to building the joint success of Yeastar and our partners together in the next year. From all of us at Yeastar, may you all have a safe, happy, and healthy new year!

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.