A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the performance of agents as a whole. Call center wallboard can precisely fit in this picture. […]
For businesses with various offices distributed at different places, it’s not so easy to keep them connected in one telephony system and manage them as a whole. Though most VoIP systems can be connected via the internet using SIP trunks, setting a corporate phone network in such a way can be very complicated due to […]
Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack of functionality needed to stay competitive today. And that is especially true in the hotel […]
When Is the ISDN Switch off? The ISDN switch-off is happening all around the globe. The era of ISDN in the Australian telecommunications industry has come to an end. Deutsche Telekom AG is on its way to shut down all landline connections, and the whole process was finished by the end of 2019. BT ISDN […]
Although the reasons or timing may vary, every business will at some time to need to considering upgrading its current phone system. If you are in this position now, then don’t worry. You’re certainly not alone. In this blog, we collect all the insightful blogs, considerations, and toolkits to share the system upgrade perspectives and […]
Ever since the outbreak of COVID-19, healthcare organizations have been under unprecedented pressure to provide consistent medical service. The crisis is also stressing their communications infrastructures since timely, reliable, and secure communication has become even more critical for the medical sector. This also led the healthcare industry to adopt more flexible, reliable, and feature-packed communications […]
Microsoft Teams is a world-leading collaboration and productivity tool that unifies chat, file sharing, audio, video, meeting, calendar and, app integration in a single shared workspace. Teams app provides its users an easy approach to communicate and collaborate with co-workers and engage with clients and customers at any time, from anywhere across the globe, and […]
If you’re adopting an IP-based telephony system, you must have experienced the simplicity and flexibility that a VoIP phone system offers compared with some outdated landline services, and you probably think that’s the best you could get from a telephony system. But actually, the best is yet to come. As Unified Communications and cloud-based services surging in recent years, […]
The current COVID-19 pandemic is shifting the way businesses work. Many companies have adopted remote working practices under social distancing. The transformation requires the corresponding adaption in tools and technology they operate with every day, bringing up unprecedented challenges for some organizations which have no experience in teleworking before. When it comes to working from […]
The very idea of unplanned downtime is enough to make any business leader’s blood run cold and any IT leader’s blood pressure rise. But if 2020 has taught enterprises anything, it’s to expect the unexpected. Between the unprecedented COVID-19 pandemic, massive fires in Australia, or relentless flooding in several countries, natural disasters and unexpected utility […]
During the past few weeks, companies of all sizes are taking temporary measures to transition their workforce to work-from-home in response to the uncertainty presented by COVID-19. The ongoing pandemic is accelerating the pace at which many organizations are adopting remote working technologies. The major challenge for many businesses, especially smaller ones with limited resources, […]
In the wake of the COVID-19 outbreak, a drastic rise in people working from home has been observed in the past few weeks. Organizations like Google, Microsoft, and Facebook have asked employees to stay at home and work remotely, trying to reduce risks from the spreading coronavirus. To keep day-to-day business operations continue as usual, […]
